If you have a shipping question that is not answered
by our check-out page please contact us at 800-631-3310. Customer service hours: M-F 8:00 am - 5:00 pm and
Saturday 9:00 am - 4:00 pm. Closed on Sundays.
Please note that a business/shipping day does not include
weekends (Saturday or Sunday)or holidays. For example..If your order is placed
after 10:00 AM (CST) Friday the first available ship day is Monday.
If
you need your order quicker than ground shipping allows we can ship UPS Next Day,
2nd Day or 3 Day Select- these are premium services and all shipping charges are
applied to the order. Shipping charges are based upon the size and weight
of the package as well as distance. Our site will give you an estimate of the
shipping charges.
You can use our freight estimator by adding items to your
cart and going to the checkout process. You do not have to
check out to get an estimate. Please realize that this is an estimate
only. Charges could be impacted both up or down based upon the variables
mentioned above. We try our best to economize the shipping without
sacrificing service.
Another quick service is
via Priority Mail with the US Postal system. This is also a good
service but.....it is not guaranteed. Heavier packages could cost more
than UPS ground. This also a very good way to get a pinata quick.
Ship time is generally 2-3 days....we guarantee to ship your package within 24
hours but it is not guaranteed by USPS (they could take longer than 2-3
days).
We will send an email confirmation to you
with tracking information. You can track the package directly from your
email. If you see something wrong with the package we will do everything
in our power to correct the problem. Our toll free number is:
800-631-3310.
